Image Viewing and Download

This post provides guidance for visitors to the main site on viewing and downloading images

You will have received an invitation to view a gallery of images in the form of a link and password

- Click the link to enter the gallery

- Enter the password if prompted (passwords are always lower case and with no spaces)

- Please ignore any options to sign in or open an account, these are for a different client group. The password is all you will need

To download individual images:

- Moving your mouse around the gallery will trigger larger roll-overs for a better view and enable the full caption to be read

- Click on an image to open it in the full window

- Click 'Download' and choose a size for the image. This will immediately initiate the download to your default location for downloaded files

To download all of the images:

- Click 'Batch Download'

- Select Images to Download - Either  'Select All' then 'Continue' or choose a group of images to download together. The window will scroll, supports shift-selection, dragging a box around a group of images or CTRL + Click on a PC or CMD + Click on a Mac to select a discontiguous set of images

- Choose a size for the downloaded images from the drop down menu and click 'Proceed to final step'

- Click the link which appears. In the case of a large gallery, several links will appear. Click ALL of them

- The download will be to your default location for downloaded files and will be in the form of a zip file which will decompress when complete.

Nothing happening? Some browsers, notably Safari, will give very little indication that a file is downloading. Rest assured the download has initiated. The file will be quite large and this is a good time for a screen break.

Still not convinced? Try this small gallery of three images:

http://tomparkes.photoshelter.com/gallery/G0000gO.NDvkjmjs/

Click the link and enter the password: test

Power user tips:

- In the single image view, you can use the left and right arrows on your keyboard to advance to the next image

- You can return to the gallery view by clicking the title of the gallery

- Selecting 'original file' where it is available as the download size will generally be faster as no additional processing of the image will need to take place before it is transmitted

Having Problems?
 

Users will find the system to be highly reliable and simple to use, but occasionally problems can occur. The notes below will help to answer the most common questions:

Password not accepted? If you copied and pasted the password from an email, please retype it. Some email applications will add invisible data which will be picked up along with the visible text

Are you logged in? The password system covered in this post does not require you to be logged in or open one of our free accounts. If you have an existing account, please log out from the system via the 'My Account' tab in the top right of the screen. This will avoid any conflicts

Download speed - the system will send images as fast as you can receive them. An individual image should download almost instantly. Users in corporate environments may experience lower speeds due to local bandwidth and security restrictions but a good average speed for batch downloads is five to ten images per minute. Clients with high speed connections not being shared with other people should see download speeds of better than 20 images per minute

Can't find the downloaded file? - Search your computer for the file name of one of the images

'Right clicking' is not used anywhere in the system

Browser related issues. The system works with the current versions of all popular browsers but if you do have a problem you can't resolve it's always worth trying another browser available to you on your system 


Still having problems? Please use the contact form or give us a call and we'll help

We're Jammin'

"Nikon has received reports of a small number of D4/D800 users who are experiencing 'locking up' issues, where the camera becomes unresponsive until the battery is removed and reinserted. Nikon is investigating a permanent solution to this issue and will update users accordingly. To immediately resolve this issue, users can turn off both the 'Highlights' and 'RGB Histogram' display options in the 'Playback Display Options' sub-menu found in the 'Playback' menu" Source: Nikon USA

Flashback to the late 80s and the FM2's MD12. A photocall (remember those?) never passed without at least one photographer exclaiming loudly before wrenching the motordrive off the base of the camera to push down the protruding pin which had jammed in the 'up' position and rendered the camera inoperable.

A "small number" can be interpreted as all D4s and D800s shipped to date and given that the majority of those units will be in the hands of professional photographers who received their cameras first through the NPS priority scheme, it's a serious fault. Professional photographers are most likely to be working with both the highlights and RGB histogram displays turned on and pulling the battery to free the camera will of course mean the loss of any images in the buffer.

This speaks to a lack of adequate beta testing and in particular, testing by professionals in the field prior to release where this would have been quickly unearthed.